help, softly
how can we help?
shipping, returns, warranty and the questions we hear most. can’t find it? say hello.
shipping
United States
3–5 business days
freetracked · duties included
United Kingdom
3–6 business days
freetracked · duties included
EU & Europe
4–8 business days
freetracked · duties included
60-night trial
try it at home for 60 nights. not for you? free returns, full refund, no questions.
2-year warranty
every device backed for two years against manufacturing defects.
pay in 4
klarna, afterpay & shop pay at checkout — interest-free instalments.
frequently
asked.
are laia glow devices really fda-cleared?
Yes — every device is genuinely FDA-cleared, and we publish the 510(k) number on every product page so you can verify it yourself in the FDA’s public database. That’s the whole brand.
how soon will i see a difference?
Glow is the reward of consistency. Most people notice their skin looking more even, rested and radiant over a few weeks of regular use — never overnight, and we’d never claim otherwise.
how often should i use them?
The halo, 3–5 times a week for ten minutes. The lift and the touch, most days for a few minutes. The ritual weaves all three into one calm evening — around twenty minutes, start to finish.
what if it’s not for me?
Every device comes with a 60-night at-home trial. If your ritual doesn’t feel like rest, send it back — free returns, no questions.
is it safe for my skin?
Our devices help improve the appearance of skin and are cleared for at-home use. If you’re pregnant, have a pacemaker or implanted device, or a photosensitive condition, check with your physician first. Never look directly into the LEDs.
where do you ship, and how much is it?
We ship free, tracked, to the United States, the UK and across Europe. US 3–5 business days; UK 3–6; EU 4–8. Duties and taxes are included at checkout — no surprise fees on delivery.
what is your returns policy?
Every device comes with a 60-night at-home trial. If your ritual doesn’t feel like rest, start a return within 60 nights for a full refund — free return shipping, no questions. Devices should be returned in good condition.
is there a warranty?
Yes — every laia glow device is backed by a 2-year warranty against manufacturing defects. Reach out and we’ll make it right.
can i pay in instalments?
Yes. Pay in 4 interest-free instalments with Klarna, Afterpay or Shop Pay at checkout, or finance the ritual from around $50/month.
